PELAYANAN PRIMA KEPADA WAJIB PAJAK

Abstract

 This study aims to review the excellent service in carrying out public services by the
Tax Office Pratama Pondok Aren in accordance with the Circular Letter of the Director General of
Tax No. SE-84 / PJ / 2011. This research method uses literature study method and field study
conducted to obtain data describing the actual condition in the field. The results of this study
indicate that in general service officers Integrated Service KPP Pratama Pondok Aren has done prime
service in accordance with Circular Letter of the Director General of Tax No. SE-84 / PJ / 2011 on
Service Excellence but some indicators not fully in accordance with the circular and there is a
matter -things to note are: Still the lack of employees who served at counter TPT KPP Pratama
Pondok Aren and the absence of supervisor / supervisor who served to oversee the implementation of
services in the KPP; Problems arising in services such as the division of daily officer’s schedule
is that there is no distribution of TPT officer’s schedule resulting in non optimal service;
Standard clad officers KPP Pratama Pondok Aren already in accordance with the regulations; Some
facilities in Integrated Service Center KPP Pratama Pondok Aren has been fulfilled in accordance
with the Prime Service Guide. Based on the evaluation of service implementation in KPP Pratama
Pondok Aren can be concluded that most visitors have been satisfied with the implementation of
services conducted by TPP officers KPP Pratama Pondok Aren.